Terms and Conditions

1. Payment & Enrollment:

Your Unlimited Monthly Plan must be purchased with a valid physical debit or credit card (American Express, Discover, MasterCard, or VISA). Tap-to-Pay methods (Apple Pay, Google Pay, etc.) cannot be used to enroll in an Unlimited Membership and will not be accepted for initial plan setup. 

2. Recurring Billing:

Your Unlimited Monthly Plan is a regularly recurring and automatic monthly recharge. The credit or debit card associated with your Unlimited Monthly Plan will be charged for the full amount of your Unlimited Monthly Plan(s) (excluding any promotional discounts) each month. If your card is declined for any reason, your Unlimited Monthly Plan(s) may not work correctly, and any Unlimited Monthly Plan(s) associated with that card may be canceled. Customers are responsible for maintaining an active, valid card on file. Failure to update card information may result in duplicate memberships or continued billing. No refunds will be issued for charges resulting from failure to update billing information.  

3. Promotional Pricing: 

If you enroll in a promotional offer (including discounted introductory months), the promotional price applies only for the specified promotional period. After the promotional period ends, the plan automatically bills at the full regular monthly rate unless canceled in accordance with the cancellation policy.

Promotional Downgrade Restrictions: Customers enrolled in a promotional offer are not eligible to downgrade their Unlimited Monthly Plan during the promotional period or before their first full-price membership payment has been successfully processed. Downgrades may only be completed after the first full-price payment has been processed.

4. Plan Changes:

Customers may upgrade or downgrade their Unlimited Monthly Plan by visiting any staffed location, subject to the promotional restrictions outlined in Section 3.

Upgrades: Membership upgrades take effect immediately. Customers upgrading during a billing cycle will be charged the prorated difference between their current membership rate and the upgraded membership rate for the remaining days in the billing cycle.

Downgrades: Eligible membership downgrades take effect immediately; however, the lower monthly membership rate will not apply until the customer’s next scheduled billing date. No prorated refunds, credits, or price adjustments will be issued for the remaining days of the current billing cycle.

5. Cancellations: 

You can discontinue your monthly unlimited plan by visiting your nearest Zoom Express Car Wash location and speaking with a team member or by submitting a cancellation request via the contact form on the Contact Us landing page. Cancellations are not effective until you receive written confirmation from our team. Voicemails, missed calls, messages left outside business hours, or requests not confirmed by our staff do NOT guarantee cancellation. 

A minimum of 7 days’ notice prior to your next billing cycle is required. Any request confirmed fewer than 7 days before the next billing date will be processed in the following cycle. Your failure to provide timely notice of cancellation may result in additional recurring and automatic recharges. 

No refunds or credits will be issued for partial monthly periods. No third-party cancellations will be accepted. All charges are non-refundable once billed. No credits or refunds are issued for partial months, unused washes, or retroactive cancellations. It is the customer's responsibility to verify and confirm that their Unlimited Monthly Plan has been successfully cancelled.

6. Vehicle Restrictions:

Each Unlimited Monthly Plan is valid for one (1) registered vehicle only. Memberships are non-transferable and may not be shared between individuals or used to wash multiple vehicles.

Unauthorized Membership Use: Using an Unlimited Monthly Plan to wash any vehicle other than the registered vehicle is strictly prohibited and constitutes a violation of these Terms & Conditions. Intentional misuse of a membership to obtain unauthorized car wash services may be considered theft of services and may be subject to further action, including referral to law enforcement when warranted.

Any membership found to be used in violation of this policy is subject to immediate cancellation without a refund or credit for the remaining billing cycle.

Vehicle Eligibility: Vehicles displaying dealership or manufacturer license plates are not eligible for enrollment in or use of an Unlimited Monthly Plan.

Vehicle Information: Customers are responsible for maintaining accurate and current vehicle information, including license plate numbers. No refunds or credits will be issued for charges resulting from failure to update vehicle or license plate information, including duplicate memberships created due to outdated information.

7. Pricing Changes:

We reserve the right to change Unlimited Monthly Plan pricing, with notice of any pricing changes being posted at all car wash locations at least thirty (30) days in advance of any such change. We will not offer retroactive discounts or refunds for previous Unlimited Monthly Plan purchases in the event of a promotional offering.

8. Program Modifications & Service Interruptions:

We reserve the right to modify, update, suspend, or discontinue any aspect of the Unlimited Monthly Plan, including pricing, features, terms, and eligibility requirements, at any time and for any reason, with or without prior notice. Continued use of the Unlimited Monthly Plan after any revision constitutes acceptance of the updated Terms & Conditions. 

The company is not liable for delays, interruptions, or inability to provide services due to weather, maintenance, equipment malfunction, or any other circumstances beyond its control. No refunds, credits, or compensation will be issued for such events.

9. Acceptance of Terms:

By completing enrollment, the customer acknowledges they have reviewed and agree to all membership terms, including promotional conditions, billing cycles, cancellation requirements, and refund policies.