Privacy Policy

1. Overview

This Privacy Policy explains how Zoom Express Car Wash and affiliated entities (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our websites or interact with online services (collectively, the “Site”). By using our Site, you consent to this Policy.

2. Information We Collect

We may collect:

• Contact Information (name, email, phone — if voluntarily submitted)
• Vehicle Information (if submitted through account or inquiry forms)
• Loyalty and Membership Information (if user accesses an account)

• Technical & Browsing Data, including:
  
  • IP address, browser type, device identifiers
  • Pages viewed, links clicked, time on Site
  • General geolocation (approximate region — not precise location)

3. Cookies & Tracking Technologies

The Site may use:

• Cookies (to enable account login and preferences)
• Analytics tools (to improve page performance)
• Security technologies (fraud and bot detection)

Users may adjust browser settings to block or delete cookies, which may impact Site functionality.

4. How We Use Information

We use data to:

• Respond to inquiries or support requests
• Facilitate membership services when linked to an account
• Maintain Site security and operational performance
• Improve user experience and marketing relevance

5. Information Sharing

We do not sell personal information.

We may share limited information with:

• Service providers who support Site functionality
• Email/SMS providers for communication (opt-in only)
• Fraud prevention and security partners

We do not permit third parties to use customer information for independent marketing.

6. Age Requirements

The Site is intended for individuals 16 years of age and older and is not designed for children under 13. We do not knowingly collect information from children under 13.

7. Data Retention

We retain information only as long as necessary for operational, legal, or security purposes. Non-identifiable browsing data may be stored for analytics.

8. Security

We use administrative, technical, and physical measures designed to protect personal information from unauthorized access and misuse.

9. Links to Third-Party Websites

Our Site may include links to external websites not controlled by OCWH. We are not responsible for their privacy practices or content.

10. User Choices & Rights

Users may:

• Disable certain cookies in their browser
• Request access, correction, or removal of personal information collected through contact forms or account services

Requests may be submitted via the Contact Us form linked here.

11. Changes to This Policy

We may update this Policy periodically. Updated versions will include a new “Last Updated” date.

12. Contact Information

For privacy or data requests related to website use, please submit a request through the Contact Us form linked here.